10 / 360° fulfillment / step 09
Reverse logistics
We receive, sort, inspect, and process returns according to your rules—whether that means restocking, repairing, or other solutions.
The logistics process doesn't have to end with delivery. We also manage the reverse flow of goods from customers, stores, or distribution points. We receive, register, sort, and inspect returned shipments according to pre-set rules.
Depending on the condition and nature of the goods, we can restock, repackage, prepare them for further use, or handle them according to an agreed-upon procedure. Our solution can also include the buyback of selected surplus or unused goods. We integrate reverse logistics with WMS and inventory records, so the client has an overview not only of shipped orders but also of returns and their subsequent processing.
02 / WHAT THE SERVICE INCLUDES
01
Reverse logistics and returns processing
We handle the receipt of returned shipments, completeness checks, sorting, and further handling, including restocking.
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Goods buyback as an alternative solution
For selected surplus, unused, or returned goods, we can individually assess the possibility of a buyback.
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Condition inspection and restocking
After inspection, we return sellable items to available stock and prepare them for the next order.
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Sorting of unsellable and surplus goods
We separate damaged or surplus items and handle them according to agreed-upon rules, including potential buybacks.
03 / NEXT STEPS
Are returns taking up too much of your time?
We will design a clear process based on product types and reasons for return.
Get in touch ↗